Frequently Asked Questions
Everything you need to know about shopping with The Label Jenn
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. Please visit our returns portal to initiate a request for a refund or a size exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
The Label Jenn accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your garments ethically produced?
Quality and ethics are at our core. We partner with vetted manufacturers who ensure fair wages and safe working conditions for all artisans involved in creating our collections.